Imaging Services

700 Lawn Avenue
Sellersville, PA 18960

October 10, 2024

To Our Valued Providers:

Thank you for trusting Grand View Health for the imaging needs of your patients. We value your feedback, understanding, and cooperation in providing the best care and experience to our shared patients.

I would like to inform you of some important changes Grand View Hospital is making to the radiology ordering process. Moving forward, we will require that orders be sent to us either through Meditech or by fax (267-404-7477) prior to scheduling a patient’s appointment. In the past, patients have called to schedule their appointments and brought the order at the time of service. Unfortunately, this has led to issues such as payment denials and turning patients away if they forget the order.

Ordering advanced imaging procedures is complicated. With the adoption of prior authorization requirements from many insurance providers, we cannot be as nimble as we once were. While CMS Conditions of Participation still allow some modification of orders by the radiologist, many other payers no longer do. This new step will ultimately allow us to ensure we have scheduled the exact test that is on the order and verify that it does not need clarification or modification prior to the appointment date.

We plan to go live with this new workflow on Nov. 1, 2024. In the interest of creating a smooth transition, I encourage practices to begin sooner if they are able.

We are also working on improving our process for expediting STAT orders. We have received valuable feedback that our current process does not provide the exceptional experience that Grand View Health aims for. We hear you. Although this new process is not complete yet, we expect it will be a seamless improvement from the perspective of the ordering providers and improve responsiveness to our patients’ needs. We would like to remind everyone that our scheduling line closes at 5 p.m., therefore STAT exams after 4:45 p.m. must be routed through the Emergency Department to ensure the patient receives the care they need.

Scheduling Fax Number: 267-404-7477.

Thank You,

Darian Sutton, RT (R), CRA
Interim Director of Imaging
dsutton@gvh.org
Phone: 215-453-4953